For some items, returns and refunds are accepted within 3 days of delivery. Please inform us within the stipulated time so that pick up can be arranged.
The products which are eligible for return can be sent back to us and a refund* shall be generated after a thorough quality check. The product must be unused, tags should be intact and must pass the QC (Quality Check) process.
Since most of our items are made on order, we do charge a nominal Return service fee which is INR 999/- The fee shall be deducted from the refund amount once the return process is complete.
Some items are Non-Returnable/Exchangeable/refundable which shall be mentioned in the product description.
We do not offer returns/refunds on rugs of sizes 4ft x 6 ft. or bigger, furniture, special items, made-to-order products and customized products.
* We try our best to ship orders on time but owing to the 100% handmade nature of our products there may be unexpected delays and we hope and sincerely request you to consider it while placing the order.